Privacy Policy

1. WHO WE ARE

This Privacy Policy applies to MOZA ISACK (SASU, SIRET No. 10390652500011), located at 16 rue du Louvre, 75001 Paris, France. Email: info@mozaisack.com — Phone: +33 1 77 47 28 23. MOZA ISACK is the data controller for all personal data collected through mozaisack.com and its language versions.

2. WHAT DATA WE COLLECT

We collect identity data (name), contact data (email, phone, address), transaction data (order history, invoices), technical data (IP address, browser, pages visited via cookies), and marketing data (newsletter preferences). We do not collect sensitive personal data.

3. HOW WE COLLECT YOUR DATA

We collect your data when you place an order, create an account, subscribe to our newsletter, contact customer service, or browse our website.

4. WHY WE USE YOUR DATA

— Processing and delivering orders: Performance of a contract
— Order confirmations and tracking: Performance of a contract
— Managing returns and refunds: Performance of a contract
— Fraud prevention: Legitimate interest
— Improving our website: Legitimate interest
— Marketing emails and newsletters: Consent
— Legal obligations (VAT, accounting): Legal obligation

5. WHO WE SHARE YOUR DATA WITH

We share your data only where necessary with Shopify Inc. (e-commerce platform), payment processors (Stripe, PayPal, Apple Pay, Google Pay), delivery carriers (Colissimo, DPD, DHL, GLS), email service providers, and French tax authorities. We do not sell your personal data to any third party.

6. INTERNATIONAL TRANSFERS

Some service providers (including Shopify) are located outside the EEA. All transfers are governed by Standard Contractual Clauses approved by the European Commission, in accordance with GDPR Article 46.

7. HOW LONG WE KEEP YOUR DATA

— Order and transaction data: 10 years (French accounting law)
— Customer account data: Duration of account + 3 years after last activity
— Marketing consent: Until you unsubscribe
— Cookie and technical data: Maximum 13 months

8. YOUR RIGHTS UNDER GDPR

You have the right to access, rectify, erase, restrict, port and object to the processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at info@mozaisack.com. We will respond within 30 days. You may also lodge a complaint with the CNIL at www.cnil.fr.

9. COOKIES

We use cookies to operate our website, analyse traffic and, with your consent, personalise your experience. For full details, please see our Cookie Policy.

10. SECURITY

We use SSL/TLS encryption for all data transmissions. Payment card details are never stored on our servers and are processed directly by our PCI-DSS compliant payment providers.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes before they take effect.

12. CONTACT

Email: info@mozaisack.com
Post: MOZA ISACK, 16 rue du Louvre, 75001 Paris, France
Phone: +33 1 77 47 28 23

Last updated: July 2026 — MOZA ISACK | info@mozaisack.com